Customer Support
Shipping & delivery
Once your order has shipped, our delivery partner will send you a confirmation via SMS or email containing your tracking number. You can track your package in real-time here:
We know you're excited to get your items! For Standard Shipping, you can typically expect your package to arrive within 2 to 7 business days.
Note: Delivery times may vary slightly depending on your location and any local holidays.
Currently, we only ship to addresses within India. We do not offer international shipping at this time, but stay tuned—we’re always looking to expand our reach!
Timing is everything! You may cancel your order as long as it hasn't left our warehouse. However, once an order has been dispatched, we cannot accept cancellation requests. * If you need to cancel, please contact our support team immediately to see if your order is still in the processing phase.
We are currently offering free shipping on every order, nationwide.
Payment
We accept a wide variety of secure payment options through Razorpay, India’s leading payment gateway. You can pay using:
- UPI: Google Pay, PhonePe, Paytm, and more.
- Cards: All major Indian Credit and Debit cards (Visa, Mastercard, RuPay, and American Express).
- Net Banking: Secure transfers from over 50+ major Indian banks.
- Wallets: Popular digital wallets like Mobikwik, Freecharge, and JioMoney.
Absolutely. Your security is our top priority. Our store is powered by Shopify, which is certified Level 1 PCI DSS compliant.
Yes, your security is our top priority.
Our store is powered by Shopify, the world’s leading e-commerce platform, to ensure your data is protected by the same security standards used by global banks.
Here is how we keep your information safe:
- Level 1 PCI DSS Compliance: Our store is certified Level 1 PCI DSS compliant. This is the highest level of security standards for organizations that handle credit and debit card information.
- SSL Encryption: Every page on our website uses an SSL (Secure Sockets Layer) certificate. This creates an encrypted link between our server and your browser, ensuring that all data (like your name, address, and password) remains private and integral.
- Secure Payment Processing: We never see or store your sensitive payment details. When you make a purchase, your payment is processed directly through Razorpay via an encrypted gateway, so your card or UPI details are never saved on our servers.
- Automatic Security Updates: Because we are on Shopify, our site is protected by 24/7 monitoring and automatic security patches, shielding you from the latest digital threats and vulnerabilities.
Returns, Refunds & Warranty
All our products come with a warranty. Warranty coverage is product-specific. Because our inventory varies, please check the "Product Details" section on the specific item’s page to see the exact warranty duration and terms.
If your product has a manufacturing flaw, we’ve got you covered. Depending on the issue, we will provide a replacement at no extra cost to you within Warranty period.
In the unlikely event of an issue, speed is key!
- Timeframe: Contact us within 24 hours of delivery.
- Evidence: Visit our Customer Support Page and provide videos of the item and the original packaging.
- Resolution: Our team will review the footage and, at our discretion, arrange for a replacement.
Absolutely. We will handle the replacement process at no additional cost to you.
We offer refunds under the following specific conditions:
- Damaged or Faulty: The product arrives broken or non-functional.
- Wrong Item: You received something different from what you ordered.
- Pre-Dispatch Cancellation: You cancelled your order before it left our warehouse.
In the unlikely event of an issue, speed is key!
- Timeframe: Contact us within 24 hours of delivery.
- Evidence: Visit our Customer Support Page and provide videos of the item and the original packaging.
- Resolution: Our team will review the footage and, at our discretion, arrange for a replacement or refund.
How can we help?
Need immediate help? Chat with our experts.
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