Refund policy
What happens if I find a manufacturing defect?
If your product has a manufacturing flaw, we’ve got you covered. Depending on the issue, we will provide a replacement at no extra cost to you within Warranty period.
My item arrived damaged or incorrect. What should I do?
In the unlikely event of an issue, speed is key!
- Timeframe: Contact us within 24 hours of delivery.
- Evidence: Visit our Customer Support Page and provide videos of the item and the original packaging.
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Resolution: Our team will review the footage and, at our discretion, arrange for a replacement or refund.
How long does the return process take?
Once your return request is approved, the processing of your return typically takes 5-7 days.
Are returns or replacements free in these cases?
Absolutely. We will handle the replacement process at no additional cost to you.
Can I get a refund?
We offer refunds under the following specific conditions:
- Damaged or Faulty: The product arrives broken or non-functional.
- Wrong Item: You received something different from what you ordered.
- Pre-Dispatch Cancellation: You cancelled your order before it left our warehouse.
In the unlikely event of an issue, speed is key!
- Timeframe: Contact us within 24 hours of delivery.
- Evidence: Visit our Customer Support Page and provide videos of the item and the original packaging.
- Resolution: Our team will review the footage and, at our discretion, arrange for a replacement or refund.